E Commerce (bcos-184) - PDF Notes Free Download | PDF

E Commerce (BCOS-184)

May 18, 2026

•E-Commerce

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Exam Questions (3 & 5 marks)

From E-Commerce

Q1. Explain omnichannel commerce with an example and draw a simple flowchart.

3 marks

Answer

Omnichannel integrates online + offline touchpoints (concept).

Example: buy online and pick up in store (BOPIS) or return online order at store.

Flowchart:

Browse App -> Buy Online -> Pick-up/Return in Store -> Support via Chat/Store

Q2. List common reasons for returns and how to reduce them (any three) using a table.

3 marks

Answer

Returns and reduction (concept):

Return reason	How to reduce (concept)
wrong size/fit	size chart + reviews + better attributes
product mismatch	accurate photos/descriptions
damage in transit	stronger packaging + handling SOP
late delivery	better forecasting + reliable courier

Write any three rows.

Q3. Explain inventory and warehousing in e-commerce and show how they affect delivery and costs (exam-style) with a table.

5 marks

Answer

Inventory and warehousing (meaning)

Inventory is stock kept to meet customer demand.
Warehousing/fulfilment stores inventory and performs pick-pack-ship operations (concept).

Impact on delivery and cost (table)

Decision	Positive impact (concept)	Cost/Risk (concept)
Keep stock closer (regional hubs)	faster delivery	higher storage cost
Maintain safety stock	fewer stock-outs	holding cost/obsolescence
Better warehouse processes	fewer picking errors	process/setup cost

Conclusion: Balance service level and cost using forecasting and efficient fulfilment (concept).

Complete Youtube Videos for this Subject - E - Commerce Revision

Ecommerce is a method of buying and selling goods and services online. The definition of ecommerce business can also include tactics like affiliate marketing. You can use ecommerce channels such as your own website, an established selling website like Amazon, or social media to drive online sales.

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E Commerce (BCOS-184)

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Related Videos for E Commerce (BCOS-184)

Exam Questions (3 & 5 marks)

Inventory and warehousing (meaning)

Impact on delivery and cost (table)

Complete Youtube Videos for this Subject - E - Commerce Revision

Download our app for easy access

Exam Questions (3 & 5 marks)

Inventory and warehousing (meaning)

Impact on delivery and cost (table)